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Learn tips that help independent physicians grow successful practices.
Marketing can be effective for independent physicians. As an independent primary care physician, you certainly want to focus on patient care without being concerned about promoting your practice. However, marketing done well can ensure that you actually have those patients in your practice that need your care!
Marketing is not hard-pitch selling. Rather it is communicating and promoting the services you have to offer your patients. If you were a patient looking for a new independent physician, what would want to read or hear about that practice? A good marketing strategy to keep in mind, regardless of current trends, is to make sure your message is addressed to your specific clients’ needs.
What are the trending marketing tactics that are most relevant to the independent primary care physician community? In 2017, healthcare marketing is all about the digital options. You should have a solid, useful website for your potential patients to learn more about your practice and for your current patients to use to communicate with you, set appointments, and pay bills.
Optimize your web content and your social media posts to reach your specific target market. As an article in Healthcare Success, 10 Healthcare Marketing Trends to Watch in 2017, points out, the trend is to have “content that is authoritative, interesting and share-worthy.”
You know that, of course, as an independent primary care physician, you may be competing with larger practices. Use that to your advantage in your marketing strategies. Believe it or not, patients consider their time to be just as valuable as you do yours. A very effective tactic for you is to emphasize that you are a small, independent practice so you also understand how important your patients’ time is to them.
In addition, point out that by using your EHR solution for maintaining and viewing their patient information, you are able to provide the individual care they need at each visit, rather than being bogged down with their paperwork!
Patients do tend to do their research before choosing an independent primary care physician. They want to see that you are able to provide coordinated care with specialty providers and labs. When you take advantage of digital marketing options, you can send that information and more, out to potential patients through your website and social media posts, straight to their mobile device.
Promoting your practice does not have to be intimidating or time-consuming. Marketing can actually benefit both you and your patients!
Roy Steiner July 13, 2017Read
Even as the healthcare landscape changes, there are a number of solid reasons why independent physicians can and will stay independent. New healthcare regulations, insurance rules, and pressures to consolidate are challenges for independent physicians. However, most prefer to maintain their independence to better serve their patients with personalized care and advances in technology, including an EHR system for independent physicians.
As healthcare payments shift to value-based care, independent physicians are actually better positioned to not only maintain their autonomy but to grow their practice. In fact, a 2015 Independent Physician Outlook Survey, as reported in Becker’s ASC Review, revealed that many independent physicians “envision a future where the employed physicians at larger healthcare institutions migrate back into a private practice or independent practice setting.”
Almost half of the survey respondents agreed that innovation in business models, designed to focus on cost savings and efficiency, would help them maintain their autonomy. Incorporating an EHR system for independent physicians can be a crucial piece of such business model. Elation offers a provider-centric Clinical EHR that exists at the nexus of the clinical workflow, supports the physician-patient relationship, and drives outstanding patient outcomes, enabling independent physicians to provide the highest quality care and remain independent.
Joining an Independent Physician Association (IPA) is another step toward maintaining independence. An IPA enables independent physicians with more leverage in certain types of contract and payment negotiations. About 49 percent of the survey respondents felt that an IPA would also help them by providing a forum for aligning with other, like-minded physicians.
The survey report noted that “nearly half of independent specialists expect to sell their practices in the coming years, but not because they want to.” Independent physicians have a number of available reasons to stay independent. Employing the right tools for secure and effective patient communication as well as practice management is a key aspect of staying independent as a physician. Using advanced technology to more efficiently record and maintain patient health records enables the independent physician to focus on the core goal of the practice – quality patient care.
Tyler Comstock July 11, 2017Read
There is uncertainty surrounding how independent physicians will adapt to the transition from fee-for-service to value-based care. In reality, independent providers are already uniquely situated to succeed within this new landscape.
Farzad Mostashari, MD, writing in the Annals of Family Medicine, cites research suggesting “that small, physician-owned practices …have lower average cost per patient, fewer preventable hospital admissions, and lower readmission rates than larger, independent- and hospital-owned practices.” Independent practices realize all of these benefits, while also providing personal attention and responsiveness to their patients.
Since value-based care is focused on patients and the quality of care provided to those patients, independent physicians are poised to deliver on the type of care required to succeed in the value-based world. Independent physicians have provided this kind of care for generations – but with the right technology, that advantage grows.
Optimizing the value of care
An effective EHR for independent primary care should be cloud-based and easy to use in the clinic, eliminating the need for redundancy and additional work. With the right technology tools, providers can focus more on the patient’s needs and less on the paperwork involved in a patient’s care. Using a Clinical EHR helps to drive quality patient outcomes that are especially important in a value-based system.
In addition, primary care physicians will take an increasingly important role as the quarterback in patient care within the value-based environment. Understanding a patient’s complete medical care profile, including having access to the network of providers a patient has seen for specialty medical services, will enable independent physicians to optimize the “value” in their transition to value-based care. Communications between providers can be a crucial element of making more efficient and more accurate medical decisions, which is the key to providing personalized high-quality care.
To learn more about Elation Health’s cloud-based Clinical EHR solutions and how we can help you succeed in the new value-based care landscape, contact us today.
Roy Steiner July 10, 2017Read
The independent physician has to balance the need to keep overhead manageable with the need to adequately staff the practice. Too few staff members and patients are not well served. Too many staff members and the practice faces excess expenses. There is no magic formula for how many staff members an independent practice needs, but there are guidelines and suggestions that can help in the calculation.
The first step, according to guidelines provided in an article published by the American Academy of Family Physicians (AAFP), is to compare their independent practice with industry benchmarks. Sources for available benchmarks include “the Medical Group Management Association (MGMA), Practice Support Resources (PSR), the American Medical Association (AMA) and the American Medical Group Association (AMGA), as well as local medical societies.” Benchmarks should address:
Another consideration when determining how many staff members an independent practice needs is to review the overall practice management style and structure. If an independent physician is organized and completes paperwork efficiently – fewer staff members might be sufficient to maintain patient records and update charts. If the practice employs advanced technology tools, such as an EHR, enabling the independent physician to access and update patient information electronically, that should also be included in the considerations.
Adequate staff members will be needed to support communication with patients, including checking in patients, answering patient questions on-site, and responding to patient telephone calls. If the independent practice collaborates with other providers or has satellite offices that require coordination of scheduling, additional staff members may be needed to ensure those services operate smoothly.
Factors that may also affect the numbers include the qualifications and ability level of each staff member. For example, a staff person who checks in patients may have the capabilities to perform other duties in the office. If the patient level is high, however, individual staff members may need to perform separate tasks.
There is no one answer to the question of how many staff members an independent practice may need. However, guidelines are available to ensure that staffing makes sense given the particular situation of each practice.
Dante Capozzola July 7, 2017Read
Patients want to know their primary care physicians care about their well-being. Physicians want to be able to provide the highest quality care to their patients, especially with the current transition to value-based reimbursement. One method that has been proven effective in achieving all of these goals is empathetic communication.
What is empathetic communication? As Kasley Killam explains in Greater Good Magazine, “empathy in a clinical context is the physician’s ability to understand patients’ emotions, which can facilitate more accurate diagnoses and more caring treatment.” Empathy builds trust, which further strengthens the patient-physician relationship that is so important to quality healthcare. When a physician takes the time to listen to the patient’s concerns, it can make a difference in the level of patient outcomes.
An article in the Georgetown University Journal of Health Sciences notes interesting gender differences in physicians’ ability and practice when communicating empathetically. Published evidence shows that “female doctors are generally more empathic than male doctors when relating to their patients.” The journal article further explains that the “average duration of a female physician’s interview is ten minutes and forty-five seconds, compared to the seven minute and thirty-eight second average interview conducted by her male colleague.”
Communication is extremely important for the patient and the physician both during the visit and after the visit. When the physician has to spend excessive time on paperwork, there is less time for face-to-face conversation during the patient’s office visit. A tool such as EHR can provide increased patient data access so the physician can spend more time focused on listening to the patient, displaying empathetic communication skills, and less time searching through files for information.
After the visit, a patient may have questions or a physician may need to relay additional information to the patient. A communication tool that offers seamless, secure messaging for both patient and physician can also increase the empathy shown by the physician toward the patient’s concerns, thereby improving the quality of follow-up care.
Dante Capozzola July 6, 2017Read
The Centers for Medicare & Medicaid Services (CMS) has deemed 2017 as the transitional year for independent physicians to comply with the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA). During 2017, there are a number of ways that independent practices can choose to participate in the program and remain compliant.
Reporting for the MACRA was officially kickstarted in January. The results of the reporting that begins in 2017 will be reflected in the payments that are issued beginning in 2019. This allows for the tracking of a composite performance score under which all physicians will be graded under MACRA.
The CMS Quality Payment Program, enacted by MACRA, enables independent providers to focus more on providing high quality care for their patients. The program offers two tracks for independent practices to choose from:
The MIPS track consolidates current fee-for-service Medicare programs (Meaningful Use, Physician Quality Reporting System, and Value-Based Payment Modifier) into a single program. When you choose the MIPS track, you also have the option to “Pick Your Pace” which, in the words of CMS, provides “an on-ramp to participating.”
Participating in MACRA in 2017
What are the options for independent practices to be able to participate in MACRA in 2017?
We want to help ensure that you are MACRA compliant in 2017. Contact us to learn more about your options!
Tyler Comstock June 21, 2017Read
Independent physicians often receive lower reimbursements than their hospital-employed counterparts. The state of Vermont recognizes the situation and is working toward alleviating the issue with new legislation. The Vermont State Senate passed a bill in May 2017 that would level the playing field for independent physicians.
The independent private practice physician has long received smaller reimbursements from insurance companies than the physician employed by a hospital. For the past four years, the Vermont legislature has been trying to rectify the situation. In fact, in 2015 they ordered two of the state’s insurers to restructure their billing method to be more equitable. However, that resulted in very little change, over a long period of time.
The new bill, designed in part to keep independent private practice physicians from leaving the state, puts into place plans to “reduce pay disparities between independent physicians and academic medical center physicians by the ‘maximum achievable’ amount in the next three years.”
The pay parity verbiage was added to the original bill, known as H.29, which was originally written to address Medicare supplemental insurance issues. Hospitals and insurance companies, along with two Senate committee chairs, opposed the bill.
Why independent physicians should care
At Elation, we work to help every independent private practice physician succeed, both in terms of quality patient care and practice management. Particularly, as the healthcare industry shifts the focus to value-based care, being able to provide quality, coordinated care for each patient and have it be efficient and cost effective will become more important.
We realize that costs are high and inconsistent for an independent physician. We focus our efforts on small and solo practices, helping you optimize your practice through streamlined electronic records, interoperability, and collaborative health records.
Explore a sample chart to see how Elation’s EHR solutions can benefit your independent private practice.
Dante Capozzola June 15, 2017Read