How do I link multiple Passport accounts together?

You can now use a single email to sign in to multiple Passport accounts! You can take the following steps if you would like to use a single email to sign in to multiple Passport accounts for different doctors you are seeing or different relatives you are caring for. There are two Scenarios described below with instructions relating to each:

Scenario 1: You have existing accounts they want to link together (example: You want to claim the account you already created for your daughter)

Here are the instructions you must follow first to claim your daughter’s account:

  1. Sign in to your Patient Passport account
  2. Click your name from the right hand corner anywhere in the Passport account
  3. From the dropdown menu, click “Claim Account”
  4. Enter the email address of your daughter’s account
  5. Click Send
  6. Follow the instructions in the email you received in your daughter’s email account to claim the account

Here are the instructions that would appear in the email we sent to your daughter’s email address:

  1. Sign in to Patient Passport using the email and password of your daughter’s account
  2. Click her name from the right hand corner anywhere in the Passport account
  3. Click on “Access Request”
  4. Choose to grant access by checking the box
  5. If you are a delegate or legal representative, you may check the delegate box
  6. Click “Share chart”
  7. Log out of your daughter’s Passport account
  8. Log in to your own Passport account again
  9. Click your name from the right hand corner anywhere in the account- you will now see your name and your daughter’s name appear there and you have successfully claimed your daughter’s account

Please watch this video which will guide you through the steps

Scenario 2: You want to link a brand new account to an existing one

  1. Have the doctor’s office send an invitation to you using the same email you use for your existing Passport account
  2. Go to the invitation email you received and click the “Click here to claim your chart” button in the email
  3. The Passport login screen will then open up- here is where you will sign in using the email and password for your existing account
  4. After you sign in, you will see a box that asks you to enter your Date of Birth (or the Date of Birth that belongs to the person of the second account if you are linking to someone you are caring for)
  5. If you are the legal representative for the second chart, you may also check off “I am the legal representative of this patient”
  6. After entering the Date of Birth, a “Congrats” page will appear, click “Check it Out” to proceed
  7. The second account is now linked to your first account!
Category: Patient Passport