What happens if I need help and it’s outside regular business hours?

Our office hours are 9 a.m. to 6 p.m. Pacific, Monday through Friday. That said, you can report an issue 24/7 by accessing the help button in the Elation application. If you submit your issue outside of our regular business hours, we will follow up with you on the next business day. However, if your issue is urgent, we will respond within 30 minutes regardless of the time or day.
An urgent issue falls into three basic categories:

  • You cannot access Elation.
  • Elation is not responding, and in a manner that affects your ability to care for patients.
  • The data does not appear to be correct in Elation and can affect patient care.