Drive Meaningful Outcomes with RxInform

RxInform is a built-in patient engagement feature that helps you close the loop between prescribing and pickup. Integrated directly with Elation, RxInform automatically triggers a time–sensitive text message to the patient once you send a medication to the pharmacy. These texts contain a secure link that will help patients access:

• Information about the prescribed medication

• Pharmacy name and location

• Coupons and discounts, when available through the manufacture

Activation is fast and flexible, with opt-out controls for both you and your patients.

A simple, secure 3-step process

Patients follow a simple process to confirm their identity and access information about their prescribed medications:

1. Tap the RxInform Link

Patients receive a text message containing a secure link to their personalized RxInform portal. 

2. Verify Date of Birth

Once patients verify their identity by confirming their date of birth, they can access the portal.

3. Learn, Schedule, Save

Upon authenticating, patients can view the pharmacy’s name and contact information, schedule pickup reminders, and explore available copay assistance. Cost estimates and discount options — including insurance-based savings — are presented in clear, plain language. The experience is fully bilingual in English and Spanish for greater accessibility.

Tip: RxInform displays each medication individually, making it easy for patients to stay organized and on track.

Is RxInform effective? Absolutely.

RxInform has reached over 50 million patients and maintains a 94% positive satisfaction rating, demonstrating its proven impact on communication, patient experience, and adherence. Multiple studies show that RxInform meaningfully improves prescription fill rates across all age groups—helping practices deliver better outcomes without additional staff burden.

A seamless addition to your workflow

Best of all, RxInform requires no change to how you prescribe medications. The system works in the background, automatically triggered when a prescription is sent  — offering a high-value patient engagement tool with zero additional burden on you or your staff.

Interested in enabling RxInform for your practice?

Opt in today! Refer to the RxInform Guide for additional details on how to get started.