Elation Health COVID-19
Financial Guide FAQs
Common questions and concerns about our financial guide can be found below.
Which option will provide me with funding the quickest?
As of April 10, 2020, the HHS began proactively distributing CARES Act Provider Relief Funds via direct deposit to eligible providers. Providers are being paid via Automated Clearing House account information on file with UnitedHealth Group (UHG) or the Centers for Medicare & Medicaid Services (CMS).
Why haven’t I received my HHS stimulus payment yet?
Disbursements via direct deposit payments are expected to be completed by the first week of May. Eligible practices not already set up on direct deposit through Medicare or Optum Pay may not receive funds until later in May.
Physicians who believe they should have received funds but did not can contact UHG’s Provider
Relations at (866) 569-3522.
What can I enter for the reason for hardship if asked as part of the application?
We recommend the following:
Delay in provider billing process of an isolated temporary nature beyond the provider’s normal billing cycle and not attributable to other third party payers or private patients. The request is for an accelerated/advance payment due to the COVID-19 pandemic.
Can I bill telehealth for new patients?
Yes. CMS clarified in its guidance that physicians can provide the expanded list of telehealth services during the emergency to new or established Medicare patients.
I have already submitted an application to the PPP with my lender. Does this mean I will not be funded?
For Paycheck Protection Loans, only approved loans are being processed at this time. Applicants will need to consult with their lender as the lender is the one approving the loan.
I have already submitted an application to the EIDL program with the SBA. Does this mean my application will not be considered?
EIDL applications received prior to Thursday, April 16, are continuing to be reviewed, approved, and funded on a first come, first serve basis. Applicants can check on their application with the Office of Disaster Assistance at 1-800-659-2955.
Will there be more money made available for the SBA financial relief options?
Congress is currently negotiating another stimulus bill. We will continue to make frequent updates to our financial guide as new developments arise.
Can I still apply for the SBA financial relief options and have my application held until there is additional funding?
The SBA will not be able to issue new loan approvals once the programs experience a lapse in appropriations and will not be creating a queue. As such, the application is temporarily closed on their website for the EIDL.
Individual lenders may choose to continue accepting applications for the PPP in anticipation of additional funding.
Return to the Financial Guide.