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Elation Health COVID-19
Financial Guide FAQs

Common questions and concerns about our financial guide can be found below.

On October 1, 2020 HHS announced $20 billion in new funding for providers on the frontlines of the coronavirus pandemic under a Phase 3 General Distribution allocation. HHS recognizes that this pandemic cannot be won without frontline healthcare providers focused on containing the virus and delivering holistic care. Unlike prior distributions, providers will have to apply for these additional funds and include supporting financial data.

All eligible providers will be considered for payment against the following criteria:

  • Applicants that have not yet received Relief Fund payments of 2% of patient care revenue from prior general distributions will receive additional payment for the difference
  • With the remaining balance of the $20B budget, HRSA will calculate an equitable add-on payment that considers the following:
    • Provider’s charge in operating revenues from patient care
    • Provider’s charge in operating expenses from patient care (including expenses incurred related to coronavirus)
    • Payments already received through Prior Relief Fund distributions

Providers that have already received Provider Relief Fund payments worth 2% of their annual revenue may be eligible for an add-on payment to cover financial losses and changes in operating expenses caused by the coronavirus. Providers that began practicing in 2020 and Behavioral Health providers that were previously ineligible for prior funding relief will also be able to apply. 

Providers will have from October 5, 2020 through November 6, 2020 to apply for the Phase 3 General Distribution funding and providers are encouraged to apply early to expedite the review process, payment calculations, and ultimately accelerate the distribution of payments. 

Similarly to prior distributions, all payment recipients will be required to attest to receiving the Phase 3 General Distribution and accept the associated Terms and Conditions. Providers that receive payments in excess of $10,000 will need to submit post-payment reports under HHS’ newest reporting guidance via a portal that is expected to open January 15, 2021, with the initial report due by February 15, 2021.

More information on the Phase 3 General Distribution can be found here.

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As of April 10, 2020, the HHS began proactively distributing CARES Act Provider Relief Funds via direct deposit to eligible providers. Providers are being paid via Automated Clearing House account information on file with UnitedHealth Group (UHG) or the Centers for Medicare & Medicaid Services (CMS).

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Disbursements via direct deposit payments are expected to be completed by the first week of May. Eligible practices not already set up on direct deposit through Medicare or Optum Pay may not receive funds until later in May.

Physicians who believe they should have received funds but did not can contact UHG’s Provider
Relations at (866) 569-3522.

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We recommend the following:

Delay in provider billing process of an isolated temporary nature beyond the provider’s normal billing cycle and not attributable to other third party payers or private patients. The request is for an accelerated/advance payment due to the COVID-19 pandemic.

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Yes. CMS clarified in its guidance that physicians can provide the expanded list of telehealth services during the emergency to new or established Medicare patients.

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For Paycheck Protection Loans, only approved loans are being processed at this time. Applicants will need to consult with their lender as the lender is the one approving the loan.

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EIDL applications received prior to Thursday, April 16, are continuing to be reviewed, approved, and funded on a first come, first serve basis. Applicants can check on their application with the Office of Disaster Assistance at 1-800-659-2955.

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Congress is currently negotiating another stimulus bill. We will continue to make frequent updates to our financial guide as new developments arise.

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The SBA will not be able to issue new loan approvals once the programs experience a lapse in appropriations and will not be creating a queue. As such, the application is temporarily closed on their website for the EIDL.

Individual lenders may choose to continue accepting applications for the PPP in anticipation of additional funding.

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