- Complete demographics for your patient panel>
- PDFs or similar documents within the correct patient chart
- Allergies, medications, problems, and immunizations
Yes. For non-prescribing providers, the rate is $175/month. This price is available for practices that have at least one full-price provider. Non-prescribing providers include acupuncturists, audiologists, midwives, therapists, dieticians, social workers and other healthcare providers who are not permitted to legally prescribe medications.
Once services are rendered, defined as either the kick-off call date scheduled with your dedicated Implementation Manager or the activation of your accounts, your credit card will be charged your monthly or annual fee. This will be a recurring transaction each month or year thereafter, depending on whether you have chosen the monthly or annual plan.
Yes, Elation accepts VISA, MasterCard, American Express, and Discover.
With the monthly plan, if you decide that ElationHealth isn't the best EHR platform for you, you can cancel your account with no penalty. With the annual plan, once your 12-month commitment period is over, you can choose not to renew. In either case, we'll even return all of your patient data back to you, free of charge, to help ease your transition to another EHR.
Our office hours are 9 a.m. to 6 p.m. Pacific, Monday through Friday. That said, you can report an issue 24/7 by accessing the help button in the Elation application. If you submit your issue outside of our regular business hours, we will follow up with you on the next business day. However, if your issue is urgent, we will respond within 30 minutes regardless of the time or day. An urgent issue falls into three basic filters:
- You cannot access Elation.
- Elation is not responding, and in a manner that affects your ability to care for patients.
- The data does not appear to be correct in Elation and can affect patient care.
There is an additional cost for the eFax service only if your total inbound and outbound fax volume in the EHR exceeds 1,500 pages per month. Less than 15% of our users exceed this fax volume. For each page over 1,500 there is a charge of 7 cents per page.
You may also incur a cost for 3rd party templating software, but we’ve negotiated special rates on your behalf, from a $30 to $120 one-time cost depending on the vendor. Not all of our users decide to purchase templating software; however, we want to bring this to your attention as some of our users have purchased TextExpander, PhraseExpander, or Breevy. All three must be purchased separately.
In the very rare case that you wish to retain a dedicated Implementation Manager beyond the standard three month period, we will extend the implementation services for $250/month, per provider.