Tuesday Tips: Routing patient messages

If you are not getting notifications for all patient-initiated messages in your Practice Home queue, make sure to double check your Patient Passport Message settings. Admin users can go into this Patient Passport Message settings to ensure the right members on your team get notified for specific message categories. Click here for more details on how this settings page works so that there are no surprises.

So if you are included as a recipient for only “Appointment” message category, you should expect to only get notified in your Practice Home queue when a patient creates a message type for “Appointment” in their Passport account.


Read more Tuesday Tips by topic: Passport From Your Patient’s Perspective, Routing Patient Messages, and What’s Improved About Your New Chart Look?