Optimizing Practice Success

Setting goals and parameters to evaluate and optimize your practice performance can enable direct care physicians to run their businesses more effectively and efficiently.

I strongly believe that you simply cannot practice effective medicine without really getting to know your patients. Each person is unique, with different goals and ideas for their own healthcare and understanding these goals is the ket to and effective doctor-patient relationship.

Michael Keller, MD

Setting Goals and Determining Success Metrics

In any medical practice, setting goals around care quality for your patients is a must. In addition, for direct care practices that contract directly with patients its important to establish indicators of business health. Specific metrics and performance indicators to keep track of and build goals for include:

• Number of patients in panel

• Number of patient visits/day

• Patient wait times

• Average time to an appointment

• Number of visits/patient/month

• Average patient encounter time

Technology can help you measure and analyze the goals and metrics you set for your practice. Once these goals are outlined, measured, and evaluated, direct care physicians should analyze their performance and ask important questions about their business performance. By clearly indicating the tactics and strategies employed, doctors can then isolate what worked and what didn’t work.

In Summary

What are some of the most effective strategies for optimizing a direct care practice?

1. Delivering a great patient experience:

Focusing on your patients and delivering a great experience will have a positive side effect for your practice – your patients will help you grow.

2. Utilizing care-focused tools:

Streamlining and optimizing current workflows within an EHR can allow for greater efficiency and consequently, a larger quantity of patients.

3. Developing a profitable practice:

Establishing a healthy, sustainable model for operating a physician practice creates stability for patients, a better quality of life for care providers, and overall efficiency in the healthcare system.