The Humility Gap: Insights from Elation Health’s CEO on Transforming Healthcare Technology
In the fast-changing world of healthcare technology, innovation requires more than technical expertise—it demands humility. In a recent Fast Company article, Kyna Fong, Co-founder and CEO of Elation Health, shares a powerful perspective on the "humility gap" and its critical role in creating technology that truly serves healthcare clinicians and patients.
Kyna emphasizes that the first step to designing effective healthcare solutions is acknowledging what we don’t know. Many technology developers enter the healthcare space with assumptions about workflows, challenges, and priorities. This lack of understanding often results in products that fail to meet the real needs of clinicians and patients.
The humility gap, as Kyna describes, is about embracing what we don’t yet understand. By deeply engaging with users—whether they’re physicians, care teams, or patients—developers can build tools that enhance, rather than disrupt, care delivery. This approach not only fosters trust but also ensures technology aligns with the complexities of real-world healthcare.
At Elation Health, this mindset has been foundational to our mission of supporting primary care. By prioritizing the voices of clinicians and patients, we aim to create solutions that empower clinicans to focus on what matters most: delivering exceptional care.
