Success Story: How Thoughtful Onboarding With Elation Drove Real Workflow Gains For Dr. An Medical Center
Change can be daunting, especially when it involves the core of your practice operations. Many healthcare clinicians dread EHR migrations, anticipating data loss, staff disruption, and a steep learning curve. However, Dr. An Medical Center in Southern California, an affiliate of Seoul Medical Group (SMG) , recently experienced a refreshingly different and successful transition to Elation's EHR + Billing Platform. Their story offers valuable insights for any practice considering an EHR change.
The Challenge: Overcoming Past EHR Headaches
Dr. An Medical Center, a family medicine practice known for its personal and hands-on patient care , needed to move from a non-integrated, legacy EHR to align with SMG's preferred platform. Their past experiences with EHR migrations had been "time-consuming, unclear, and frustrating" , leading to concerns about data loss, staff disruption, and provider downtime. Post-go-live issues, particularly workflow efficiency and provider engagement, were also top of mind. They sought an implementation process that was structured, transparent, and engaging to ensure a quick and smooth transition without sacrificing daily operations.
The Solution: Elation's Thoughtful Onboarding Methodology
Office Manager Bill Barillas initially expected another painful migration when they decided to move to Elation's EHR + Billing platform. Instead, he found the experience to be "fast, organized, and deeply supportive". Elation's onboarding methodology provided a clear roadmap including weekly milestones, training modules, and consistent check-ins, keeping the team focused and on schedule. Having a dedicated contact point for quick answers and access to self-serve resources like training videos and a test environment further empowered the staff to get comfortable with the platform at their own pace.
Key Onboarding Wins and Immediate Impact:
The thoughtful onboarding process led to significant wins for Dr. An Medical Center:
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On-time Go-Live: The transition was completed in just 8 weeks, as promised by Elation.
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Minimal Post-Go-Live Issues: Technical issues were rare and resolved the same day.
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Seamless Data Migration: Demographics, medications, and other crucial data were successfully carried over.
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Responsive Support: The team received responsive guidance from Elation's team throughout the transition and hands-on go-live support via a real-time command center.
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High Satisfaction: Dr. An Medical Center rated Elation's onboarding a perfect 10/10.
Transformative Workflow Gains:
Once live, Elation's intuitive design and thoughtful integrations made an immediate and impactful difference in their day-to-day operational efficiency:
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50% Reduction in Paper Faxes: Achieved through seamless e-fax integration.
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Automated Lab and Imaging Results: Lab and imaging results flow in automatically, eliminating manual uploads.
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Streamlined Workflows: Chart tagging streamlined staff workflows, cutting down on repetitive data entry, and providers could choose their preferred note format, a significant improvement over their previous "one-size-fits-all" EHR.
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Reduced Charting Delays: As Bill Barillas noted, "Dr. An can finish notes during the visit now. With the old EHR, she was spending 10-20 minutes after each patient just trying to wrap up".
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Quick Resolution of Duplicate Records: Elation's built-in merge tool proved an improvement over the previous EHR system.
The Takeaway:
Dr. An Medical Center's experience with Elation Health demonstrates that EHR migrations don't have to be a source of frustration. With a transparent, structured, and supportive onboarding process, practices can achieve significant workflow gains, enhance efficiency, and ultimately, get back to focusing on what matters most: patient care. Their success story is a testament to how thoughtful implementation can drive real transformation in a busy primary care setting.
Ready for a smoother EHR transition? See how Elation Health EHR + Billing Platform can transform your practice.